Contact information

Contact Information Policy

Last updated: November 5, 2025

At Father & Son Bath Bombs Co., we believe in transparency and clear communication. Whether you have a question about your order, need help with a subscription, or just want to connect, our team is here to help.

1. How to Reach Us

You can reach us through any of the following official channels:

We respond to all inquiries in the order they are received. Please allow up to 24–48 hours for a reply (excluding weekends and holidays).

2. Customer Service Hours

Our normal response hours are:

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)
  • Saturday & Sunday: Closed

Messages received outside these hours will be reviewed on the next business day.

3. Social Media Support

You may also reach us through our verified social media accounts. Please note that while we do monitor messages, official support should always be directed to our support email for tracking and follow-up.

4. Response Commitments

We strive to provide friendly, personal service. All emails are handled directly by our small family team — no bots or call centers. Our goal is to reply within 24 hours whenever possible.

5. Order Support

If you’re contacting us about an order, please include your order number and the email address used at checkout so we can assist you faster. Photos may be requested if your issue involves damaged or missing items.

6. Mailing & Business Address

Father & Son Bath Bombs Co.
P.O. Box 144
Grawn, MI 49637-9462
United States

(Please use this address for all business correspondence, returns, or mail-in requests.)

7. Privacy

Your personal information is protected and handled according to our Privacy Policy. We will never share your data with third parties except where required to process your order or by law.

8. Final Notes

We’re a proud family-owned business, and every message matters to us. Thank you for supporting Father & Son Bath Bombs Co. and for being part of our growing community.